Repairs & Sales Terms & Conditions

Orders are accepted by D R Services, and all subsidiary parts of D R Services forming part thereof (hereafter will be referred to as "The Company") only on these Conditions of Sale; Terms proffered by the customer shall not apply.

1. ORDER FACILITY
a. On receiving the customers verbal request. The Company?s Repairs department will accept orders under and subject to these Conditions of Sale / Repair.
b. The Company reserves the right to refuse to accept an order or deliver goods pursuant to orders previously accepted at any time in particular, but without limitation, if a Customer is in arrears or if the price of the goods ordered will result in the customers credit limit being over exceeded.
c. Payment of invoices shall be without any deduction or set-off either before dispatch or where a credit account is provided, not later than the 30th day of the repair that in which the invoice is dated, unless specially arranged
d. In the event of late payment, The Company reserves the right to alter discounts where applicable and resort to pro-forma payments in advance.
e. The Company reserves the right at any time to charge interest on a day to day basis at an annual rate of 2% over the sterling base rate announced from time to time by the Bank of England; from the due date for payment before as well as after any Judgment that may be obtained.

2. PROPERTY IN THE GOODS
a. The property (both legal and equitable) in the goods to be supplied by The Company ("the Goods") shall not pass to the customer until:-
i. the purchase price of the Goods has been paid in full; and
ii. Payment to The Company of any sum which is at the date of the contract or may thereafter become due or owing to The Company.
b. Until the property in the Goods has passed, the customer will hold the Goods in a fiduciary capacity and will not obliterate any identifying mark on the Goods or their packaging and will keep the Goods separate from any other goods unless fitted to an Appliance.
c. The Company may at any time after payment for the Goods has become due take possession of the Goods (which for the avoidance of doubt will include the right to stop the Goods in transit) and remove them and the customer shall be deemed to have granted irrevocable authority to The Company to enter upon the customers premises or other premises where the Goods may be by its employees or agents to take possession of the Goods (and if necessary) to dismantle the Goods from anything to which they are attached.
d. Where The Company is unable to determine whether any goods are the Goods, the customer shall be deemed to have sold all goods of the kind sold by The Company to the customer in the order in which they were invoiced to the customer.
e. The Company will have the right to maintain an action against the customer for the price of the Goods notwithstanding that property in the Goods has not passed.
f. Notwithstanding the foregoing, risk in the Goods shall pass to the customer when the Goods are delivered to the customer.

3. PRICES AND WEB ORDERS
a. The prices shall be The Company's prices ruling at the date of dispatch of the products. Special offers are available within dates specified while stocks last. Prices are quoted inclusive of VAT. The Customer will be responsible for the full cost of any special requirements relating to Goods not deemed to be normal stock items.
b. Web, price lists, specifications and other advertising matter are only an indication of the type of products offered and no particulars therein shall be binding on The Company. All prices and products quoted therein are subject to alteration or withdrawal from time to time without notice. All prices indicated are given as a guide only and may vary and are subject to VAT at the prevailing rate. The Company reserves the right to alter any of its pricing structures without prior notice.
c. Prices quoted on au Web assume prompt settlement discounts are taken when shown on the invoice.
d. Whilst every effort is made to ensure that the information contained on our Web Pages is correct, no liability will be accepted by The Company for any inaccuracy whatsoever.
e. Any item specifically ordered and which is not a normal stock line cannot be cancelled once ordered and may not be accepted back for credit once delivered.
f. All prices are quoted in GBP sterling and should be settled in GBP sterling.

4. DELIVERY
a. Carriage will be charged extra and current carriage charges are available upon request. Times of delivery cannot be guaranteed and The Company cannot be held responsible for errors arising outside of its control. Any times quoted for dispatch are to be treated as estimates only and in no circumstances will The Company be liable for loss or damage of any kind whatsoever caused directly or indirectly by any delay in the delivery of the Goods.
b. No claim for damage in transit, shortage of delivery or loss of products will be entertained unless the customer shall have given to The Company written notice of such damage, shortage or loss with reasonable particulars thereof, within five working days from the date of delivery. Any claims for damage, shortages or losses shall also be notified by the customer. If the customer fails to give the appropriate notice(s), the customers claim will be deemed to have been waived and absolutely barred.

5. GUARANTEE AND RETURNS
a. The customer acknowledges that The Company is not the manufacturer of the Goods. The Company will endeavour to transfer to the customer the benefit of any warranty or guarantee given by the manufacturer or supplier of the Goods to the company, such guarantee (if applicable) to be limited to free replacement of the Goods subject to compliance with these Conditions of Sale.
b. In order to enforce the Manufacturers guarantee, the Goods must be returned to The Company at the customers expense adequately packed and accompanied by a written letter giving the returns numbers as advised by The Company and a copy of the invoice and details of the date when the Goods were supplied, within one month from the date of the invoice.
c. All goods are sold as non-returnable unless prior arrangement has been agreed by The Company.
d. Goods received by The Company without a returns number and a copy of the original invoice will not be accepted. The Company may at its discretion charge a minimum fee of 40% of the value of the Goods to be returned. The following products will not be accepted for credit repayment: products fitted, used, defaced, or with damaged packaging.
e. The Company will be under no liability under the contract for any personal injury, death, loss or damage of any kind whatsoever (other than death or personal injury resulting from The Companys negligence) whether consequential or otherwise including, but not limited to, loss of profits and The Company hereby excludes all conditions, warranties and stipulations express or implied, statutory, customary or otherwise which but for such exclusion would or might subsist in favour of the customer except that such exclusion will not apply to:-
i. Any implied condition that the seller has or will have the right to sell the goods when the property is to pass; or
ii. When the buyer deals as a consumer as defined in section 12 of the Unfair Contract Act 1977, any implied term relating to the conformity of the goods with their description or sample or as to their quality or fitness for particular purpose.
f. In no circumstance will The Company or its employees, agents or sub contractors be liable for any loss or damage of any kind whatsoever (other than death or personal injury resulting from The companys negligence) whether consequential or otherwise caused directly or indirectly by any negligence or other tortuous act or breach of statutory duty on the part of The Company or on the part of any of its employees, agents or subcontractors in connection with or arising out of the manufacture or supply of the goods or in connection with any statement given or made (or advice not given or made) by or on behalf of The Company.
g. Any goods returned to The Company in accordance with the aforementioned clauses shall belong to The Company.

6. Products are supplied on condition that the customer undertakes at all times to take and comply with current legislation (and to draw to third parties attention and require them to take and comply with) all instructions and recommendations issued with or contained on or relating to the products and all reasonable and prudent precautions as to installation, use, maintenance, cleaning and otherwise.

7. These Terms and Conditions of Sale are subject to English Law and the Customer shall submit to the non-exclusive jurisdiction of the English Courts. (March 2004)